Remote Supporter Preparation Checklist
Checklist for those considering providing remote IM support on a SIMS request, including clarifying questions for you to get as much information as possible about the request.
Resources and Standards
Managing Product Updates with a Changelog
How to create and manage product updates with changelogs.
Resources and Standards
Remote Profile Specializations and Tiers
How remote profiles and the associated tiering system work, and how this data connects with competency frameworks.
Resources and Standards
Final Product Checklist
Key elements to consider before you send a product back to the field.
Resources and Standards
SIMS Deactivation Process
Steps to follow and issues to consider when serving as a SIMS Remote Coordinator at the end of a SIMS activation.
Resources and Standards
SIMS Platforms and Tools Overview
An overview of commonly-used tools and the process for evaluating new ones as technology and the way SIMS operates continue to evolve.